Jawahar Chiluveru

1. CBSenior Technical Product Manager Catalyst Brands · Unified Digital PlatformApr 2026 – Present7 mosCurrent

   Plano, TXvia Procal Technologies

   • Led modernization of a Platform-as-a-Product covering foundational infrastructure, security, observability, developer experience and quality engineering across multiple brands: 26 features, two teams, predefined KPI targets.
   • Ran IDP requirements analysis and vendor evaluation for an AWS and GitLab CI organization, covering service scaffolding, developer dashboards and AI-assisted development tooling.
   • Recommended a WireMock MVP for self-service performance testing after evaluating WireMock, Hoverfly and Mountebank.
   • Turned the architecture vision into 50+ user stories with acceptance criteria tied to personas and KPIs.
   • Built AI-powered workflows for discovery synthesis, use-case validation and dependency mapping that cut documentation time by 40%.
   • Led the Java Platform Module System migration strategy for Java 21 LTS, rolled out in phases across 20 modules.
2. LSTechnical Product Manager Levi Strauss & Co. · Global Loyalty Platform & Benefit Administration ToolApr 2021 – Apr 20265 yrs

   via Procal Technologies

   • Led 15+ major releases, including Holiday Readiness and Push Points API optimization. Points settlement accuracy improved by 30%, and negative balance incidents were eliminated.
   • Implemented hourly Glue jobs that cut invalid voucher cleanup time by 90%, helping prevent loyalty fraud across 20M+ global members.
   • Designed and validated promotional campaigns such as 2X Points on tops, driving a 15% uplift in member engagement during peak season.
   • Directed the Earn & Burn initiative across 10+ regions to standardize point conversion.
   • Led the onboarding of Cordial as the global email, SMS and push platform. Migrated its integrations from PI/PO to MuleSoft, cutting API latency by 25% and saving $150K a year in operating costs.
   • Managed Loyalty AOP planning, influencing a $3.8M budget allocation for platform modernization and AI-driven personalization.
   • Launched the Omnichannel Messaging Release Plan, enabling real-time loyalty notifications across web and app.
   • Automated platform shutdown scheduling, saving $50K a year in cloud costs while keeping uptime during peak traffic.
   • Moved loyalty data feeds from Amazon Redshift to Google Cloud and coordinated release governance across engineering, QA, security, marketing and operations.
   • Championed Agile transformation (Scrum, Kanban, WSJF), reducing sprint planning time by 30% and speeding delivery of high-value features by 15%.
   • Authored the InventorySmart User Manual V2, cutting training time by 40% for 100+ store associates.
3. 7EDigital Product Owner & Scrum Master 7-Eleven · 7NOWOct 2019 – Apr 20211 yr 6 mos

   Irving, TXvia Compunnel

   • Led development of the 7NOW web platform for desktop and mobile ordering, with loyalty points earning and redemption.
   • Delivered Zendesk agent tools that let service reps view order and member data inside the ticket, and supported the mobile self-checkout launch with Apple Pay, Google Pay and cards.
4. MCProduct Owner Mr. Cooper · Debenture Interest Tracking ToolDec 2018 – Oct 201910 mos

   Irving, TXvia Webzion

   • Defined business rules and prioritized the backlog, managed the MVP roadmap and release plans, and automated a charge-off approval process with PowerApps.
5. Product Owner & Senior Business Analyst PayPal · Braintree Finance TransformationJul 2018 – Dec 20185 mos

   San Jose, CAvia Webzion

   • Documented reconciliation processes across PayPal, Braintree, banks and processors, and analyzed 20M+ daily transactions in Redshift.
6. AASenior Business Systems Analyst & Scrum Master Advance Auto Parts · Reflexis Workforce ManagementOct 2017 – Jul 20189 mos

   Roanoke, VAvia Webzion

   • Led the enterprise implementation and created data mapping for 40+ system integrations.
7. Senior Business Analyst & Product Owner Wells Fargo Advisors · IRA Service PlatformJan 2017 – Oct 20179 mos

   St. Louis, MOvia Orpine

   • Redesigned workflows and UI, and migrated legacy systems to IBM BPM.
8. Earlier career2008 – 2016 · 5 roles

   • SFLead Business Analyst & Scrum Master, State Farm · 2015–2016
   • JIBusiness Analyst, JSMN International · 2015
   • RDBusiness Analyst, RR Donnelley · 2011–2013
   • PDAssociate Business Analyst, Progressive Digital Media · 2009–2011
   • ACRecruitment Analyst, AcePlacers Consultancy · 2008–2009

Case Studies are on the way. Check back soon.

Templates and artifacts from how I run product and programs.

Playbook artifacts are on the way. Check back soon.

Open to conversations about platform, DevEx and technical product roles.